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The administrative assistant

Brenda Bailey-Hughes

Crisp

Technical writing in the corporate world

Herman A. Estrin

Crisp Publications

Revised customer satisfaction

Dru Scott

Crisp Publications

Quality at work

Diane Bone

Crisp Publications

Quality customer service

William B. Martin

Crisp Publications

Quality interviewing

Maddux, Robert B

Crisp Publications

ISO 9000 : worldwide quality standard

Patterson, James G; Paris, Janis

Crisp Publications

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